Refund Policy

Effective Date: 01 FEB 2025

At Webxpro Digital, we are committed to delivering high-quality services that meet your expectations. This Refund Policy outlines the terms under which refunds are provided for services purchased through https://www.webxpro.site.

1. General Policy

  • By purchasing our services, you acknowledge that you have read, understood, and agreed to this refund policy.
  • As a service-based business, refunds are generally not provided for services that have already been delivered, initiated, or consumed.
  • Refund eligibility depends on the nature of the service, the stage of the project, and any written agreements made prior to the project start.

2. Eligibility for Refunds

âś… Full Refund

A full refund may be provided if:

  • The project has not been started.
  • The cancellation request is made within 24 hours of placing the order.
  • Webxpro Digital fails to initiate the project due to internal reasons.

âś… Partial Refund

A partial refund may be applicable if:

  • The project is in progress, but only a portion of the agreed work has been completed.
  • Any unused portion of the service (for monthly subscriptions like SEO or website maintenance) can be refunded proportionally.

❌ No Refund

Refunds are not applicable in the following cases:

  • If the project is completed and delivered as per the scope.
  • For delays caused due to client-side issues such as delayed communication, incomplete requirements, or lack of response.
  • If services were provided on a rush/priority basis and were delivered.
  • For digital marketing campaigns like Google Ads, SEO, or PPC where optimization and management have been carried out.
  • For domain registrations, hosting, third-party licenses, or software fees once purchased.

3. Service-Specific Terms

  • Web Design & Development: Refunds are not applicable once the design mockup is approved or development has commenced.
  • SEO Services: SEO is a time-bound effort. Results are not guaranteed; hence, refunds are not provided for work already completed.
  • PPC & Ad Management: Ad spends paid to platforms like Google or Meta are non-refundable. Our management fees may be refunded if no work was initiated.
  • Maintenance & Subscriptions: Clients can cancel monthly services at any time; however, refunds are only provided for unused full months.

4. Process for Requesting a Refund

  • To request a refund, send an email to care@webxpro.site with:
    • Your full name
    • Project name or invoice number
    • Reason for the refund request
  • Our team will review your request within 7 working days and respond with the decision.

5. Refund Method

  • Approved refunds will be processed via the original payment method (Bank Transfer, UPI, Card, or as agreed).
  • It may take 7–14 business days for the refund to reflect, depending on the bank or payment processor.

6. Dispute Resolution

If there is any dispute regarding service delivery, we encourage open communication. Contact us at care@webxpro.site to resolve concerns before escalating further.

7. Changes to This Policy

Webxpro Digital reserves the right to modify this Refund Policy at any time without prior notice. Updates will be posted on this page with an updated effective date.

8. Contact Information

If you have any questions about this Refund Policy, please contact us at:

Webxpro Digital
Email: care@webxpro.site
Phone: +918433284773
Website: https://www.webxpro.site